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Negativerestaurant
Rude staff behavior
Review Response Template — Customer felt disrespected by staff
Response template
That’s not who we are, and we’re genuinely sorry you were treated that way. We’ve addressed this directly with the team member involved. Please give us another chance — your next visit is on us.
Why this response works
- Immediately distances the behavior from the brand identity (“that’s not who we are”)
- Confirms direct action with the specific person — not a vague “we’ll look into it”
- The offer (“next visit is on us”) matches the severity of feeling disrespected
Common mistakes when responding to "customer felt disrespected by staff"
- ×Defending the staff member publicly, even if you believe the customer is wrong
- ×Being vague about what action was taken — “we’re looking into it” reads as dismissal