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Negativehotel
Dirty bathroom
Review Response Template — Bathroom wasn’t cleaned properly
Response template
Finding an unclean bathroom is unacceptable. We’ve retrained our housekeeping team and added a second inspection step. We’d like to invite you back with a complimentary night to prove this isn’t our standard.
Why this response works
- No hedging — “unacceptable” matches the severity of the complaint
- Two concrete actions (retraining + second inspection) show systemic improvement
- A complimentary night is proportionate to the level of disgust a dirty bathroom creates
Common mistakes when responding to "bathroom wasn’t cleaned properly"
- ×Making excuses (“we had a busy weekend”) — cleanliness has no valid excuse
- ×Offering a discount on the current stay instead of a future free stay — feels transactional