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Negativehotel
Noisy room at night
Review Response Template — Street noise kept guest awake
Response template
A restful night is the bare minimum, and we failed you there. We’re investing in soundproofing for our street-facing rooms. For your next stay, we’d like to offer a complimentary upgrade to a quiet courtyard room — please contact us directly.
Why this response works
- Sets the standard clearly (“bare minimum”) and owns the failure without excuses
- Names a capital investment (soundproofing) — a serious fix, not a band-aid
- The resolution is specific to the problem: a quiet room, not a generic discount
Common mistakes when responding to "street noise kept guest awake"
- ×Saying “we can’t control outside noise” — guests expect the hotel to insulate them from it
- ×Offering a percentage discount instead of addressing the root issue