← All templates
Positivehotel
Exceptional front desk
Review Response Template — Guest praises reception team
Response template
Our front desk team will be thrilled to read this. They take real pride in making every check-in personal. Thank you for recognizing their effort — we’ll make sure they see your message.
Why this response works
- Commits to sharing the praise with the specific team — shows the feedback reaches the right people
- Frames check-in as a deliberate craft (“take real pride”) not just a transactional moment
Common mistakes when responding to "guest praises reception team"
- ×Replying on behalf of the hotel without acknowledging the individuals praised