← All templates
Positiverestaurant
Outstanding server praise
Review Response Template — Customer highlights great service
Response template
We’ll make sure to pass your kind words along to the team. Great service doesn’t happen by accident, and feedback like yours is what keeps them motivated. Thank you for making their day!
Why this response works
- Commits to a concrete action (passing along the compliment) rather than a vague “we appreciate it”
- Frames the compliment as team motivation — shows you value your staff, which attracts both customers and future employees
- Flips the gratitude: “thank you for making their day” makes the reviewer feel their review mattered
Common mistakes when responding to "customer highlights great service"
- ×Not mentioning that you’ll share the feedback with the team — the reviewer wants to know the server heard it
- ×Making it about the restaurant instead of the specific person praised