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Negativesalon
Color didn’t match request
Review Response Template — Client got the wrong shade
Response template
We’re really sorry the color didn’t match what you had in mind. That’s on us. We’d like to offer a complimentary correction appointment at your earliest convenience — please call or message us to book it.
Why this response works
- Takes ownership immediately (“that’s on us”) without blaming lighting, hair texture, or the client’s expectations
- The resolution is specific and free: complimentary correction, not just a discount
- Urgency (“at your earliest convenience”) shows you understand they’re currently unhappy with their appearance
Common mistakes when responding to "client got the wrong shade"
- ×Explaining why the color came out differently (oxidation, porosity) — it sounds like excuses in a public response
- ×Asking the client to “give it a few days to settle” before offering a fix