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Negativesalon
Overcharged for service
Review Response Template — Bill was higher than quoted
Response template
A surprise on the bill is never okay. We’re reviewing our pricing communication to make sure every client knows the full cost upfront. Please contact us — we’ll make the pricing adjustment right away.
Why this response works
- Agrees with the principle (“never okay”) instead of defending the charge
- Names a systemic fix (pricing communication review) that benefits future clients too
- Commits to an immediate adjustment, not a lengthy dispute process
Common mistakes when responding to "bill was higher than quoted"
- ×Listing all the services that justified the price — this reads as arguing with the client publicly
- ×Saying “our prices are clearly displayed” — even if true, it blames the client for not seeing them