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NegativerealEstate
Slow response time
Review Response Template — Client felt ignored during the process
Response template
Communication gaps during a transaction this important are unacceptable, and we’re sorry. We’ve adjusted our workflow to ensure faster response times. Your feedback is making us better for every future client.
Why this response works
- Acknowledges the stakes (“a transaction this important”) — real estate isn’t a small purchase
- Names a systemic change (workflow adjustment) not just a personal apology
- Reframes the feedback as contributing to improvement — gives the reviewer a sense of purpose
Common mistakes when responding to "client felt ignored during the process"
- ×Explaining how busy you were with other clients — makes the reviewer feel deprioritized
- ×Not committing to a specific process change